All tools — from table reservations to call analytics — in one unified digital ecosystem

Chaos in calls and requests

Inefficient waiter performance

Difficulties managing the customer base

Lack of analytics

Solution

Centralized MQR system, process automation, and end-to-end analytics

AURA Guest

Access to digital menu via QR code on the table — no app or registration needed;

Call staff with a specific purpose: bring napkins, utensils, water, or call waiter, hookah master, administrator;

Leave feedback — directly, without waiter involvement.

Marks tasks as completed.

Sees all guest requests and their purposes;

Can start a shift;

Waiter

Basic activity statistics.

Edit menu;

Assign staff;

AURA Admin

AURA Staff

Average check;

Birthday reminders;

Guest list with documents.

Greeting confirmations;

AURA Admin

Auto-fill via: calls, chats, MISA Staff, iiko integration, manual import

Customer profile is created in the database for each incoming message.

All messages are collected in one place;

Telegram, WhatsApp, Instagram, telephony;

Pickup confirmation;

Sound notifications: call, order, pickup.

Order via cart;

Sent directly to kitchen.

Time spent;

Rating (auto or manual).

Last visit;

Visit frequency;

Simplified calls/orders interface;

Mini-dashboard: workload display.

Shift and staff management;

Displays client name and rating;

Add new client after a call.

AURA Staff

ID photo for saving birth date to the database.

Phone-based login (WhatsApp, Telegram, SMS);

Online payment via Kaspi;

Stop-list support.

Can be opened via link.

AURA Guest

Online Ordering with iiko Integration

Menu Access Without QR Code

Pickup

Cashier Interface

Omnichannel message collection to admin panel

Administrator Screen

Admin Call Panel

Administrator Interface

Birthday Management

RFM Beta (Customer Scoring)

Customer Database

Answers based on restaurant data.

Automated chat assistant;

Instagram, WhatsApp, Telegram.

Event and conversion visualization.

Partner dashboard (program, commission, clients, promo code).

Corporate Sales

AI Assistant

Text Chat Analysis

Widgets

Integrations with AmoCRM, Bitrix24.

Communication Flows

Integration with iiko and other POS systems

Restaurants

Cafe chain

Franchise

Delivery

Hotels + restaurants

Guest houses

Hotels

Who AURA is for

HORECA Businesses

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A project by Meteoro.ai

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