Integrated with
Comprehensive Speech Analytics: You focus on sales — we’ll highlight growth opportunities
Objective insights and instant alerts — we stay on top of your business 24/7
100%
of calls and conversations are analyzed
< 5 min
response time to violations and negative feedback
> 20%
reduction in quality control costs
LTV, NPS
Improved service quality positively impacts key metrics like LTV and NPS
Comprehensive Analytics Capabilities
Our service isn't a magic wand, but we provide all the tools you need to systematically work on growth areas in your business.
If something’s missing — let us know, and we’ll add it to the functionality.
If something’s missing — let us know, and we’ll add it to the functionality.
We currently analyze only phone calls, but in the coming months we’ll also analyze employees’ text and personal communications.
Employee Speech Analysis
Determines the call type, such as "Initial inbound from client", "Complaint", etc.
Analyzes specific criteria for each call type
Detects script violations
Analyzes specific criteria for each call type
Detects script violations
CRM Automation
Auto-qualifying deals reduces time spent on CRM entry
Call transcripts are loaded into the CRM for each call
Key insights and call details are visible right in the CRM card
Call transcripts are loaded into the CRM for each call
Key insights and call details are visible right in the CRM card
Analytics
Flexible manager dashboard tailored to your templates
Comprehensive, detailed KPI reports
Employee performance and rating tracking over time
Comprehensive, detailed KPI reports
Employee performance and rating tracking over time
Employee revenue forecasting using statistical modeling
Potential Issue Alerts
Timely, convenient issue alerts
Instant notifications about script violations
Daily text summaries in Telegram
Objective feedback for employees in Telegram — they instantly see their own mistakes
Instant notifications about script violations
Daily text summaries in Telegram
Objective feedback for employees in Telegram — they instantly see their own mistakes
In development
In development
Value for Every Team Member
Pasha
Sales Manager
Understands every day what needs improvement in his work to hit sales targets.
Seva
Call Center Operator
Knows what he’s doing well and what needs work to keep customers satisfied.
Zhenya
Quality Assurance Specialist
Doesn’t spend all day listening to calls — only analyzes problematic ones and brings clear suggestions to the team lead for improving service quality.
Olya
Head of Sales Department
Can focus on developing the team and clearly understands who needs training or motivation.
Anna
Sales Director
Has all the data needed to systematically improve KPIs and develop new sales strategies.
Rapid Response to Critical Situations
The client says: “They promised and didn’t call back,” “terrible service,” “I’m not happy”
AI detects a service issue and negative sentiment in the conversation recording
Customer service manager receives a notification via email or Telegram
Opportunity to resolve the conflict as quickly as possible
Get instant alerts about problem calls and respond quickly — boosting customer loyalty.
1
minute
5
minutes
Submit a request — our manager will advise you and help choose the right services
How It Works
The system records calls, transcribes audio into text, and detects the topic (e.g. "New Client" or "Complaint"). Then it analyzes the call and generates a detailed report.
We evaluate conversations using unique templates with 50+ parameters.
Each parameter carries a specific weight in the scoring system — more critical elements (like "Attempt to Close the Deal") have a stronger influence on the overall score than less important ones (such as "Greeting").
We evaluate conversations using unique templates with 50+ parameters.
Each parameter carries a specific weight in the scoring system — more critical elements (like "Attempt to Close the Deal") have a stronger influence on the overall score than less important ones (such as "Greeting").
Key data is auto-loaded into CRM deal cards — you can jump straight into the deal from the interface
Each call receives a normalized score from 0 to 10
Uses the CQR methodology
Notifications
24/7 continuous monitoring of any service issues or deviations
Notifications for employees to support self-analysis and performance improvement
Daily manager reports show detailed breakdown by call type and average daily score
CRM Integration
Our system automatically qualifies each client according to configured rules. This data can be auto-filled into the CRM card or shown as plain text.
You decide what kind of data you want to see in the CRM — we can export the full conversation, a summary, qualification results, or all of it based on your preferences.
The goal of integration is to eliminate routine for your sales team so they can focus on the core task — selling.
We’ve integrated our analytics with popular CRM systems, and upon request, we can connect to any platform.
You decide what kind of data you want to see in the CRM — we can export the full conversation, a summary, qualification results, or all of it based on your preferences.
The goal of integration is to eliminate routine for your sales team so they can focus on the core task — selling.
We’ve integrated our analytics with popular CRM systems, and upon request, we can connect to any platform.
The system analyzes every call, determines the conversation context, and evaluates it based on a relevant scenario (new client call, outbound call, marketing, etc.)
We can collect calls from specific pipelines and CRM stages to exclude irrelevant conversations from analysis.
Analysis of in-person client meetings and text chats is coming soon.
Sales reps don’t need to fill in call results manually — it’s done automatically. The sales manager or quality lead can quickly review the conversation content without listening to the call.
In development
Call Transcript
Each call can be analyzed individually. The checklist is based on the script. The main goal is to ensure employees follow its structure.
Most common questions:
- Did the manager offer additional products?
- How were customer needs identified?
- Was qualification completed across all required points?
Analyze calls using speech triggers and additional parameters like interruptions, filler words, and poor speech quality.
Most common questions:
- Did the manager offer additional products?
- How were customer needs identified?
- Was qualification completed across all required points?
Analyze calls using speech triggers and additional parameters like interruptions, filler words, and poor speech quality.
We do not store your call recordings — all data stays within the client’s CRM system. We only analyze the file and save the analysis results.
A quality control specialist or team lead can quickly review the summary and draw conclusions about the conversation.
Identify cases where agents use negative language, filler words, or refuse to assist the client.
Reports that actually matter
Our reports provide truly actionable insights for making informed management decisions.
For example, they help you answer questions like:
- What should we do to increase the average check?
- Why are the top managers selling better — and how can we replicate that?
- Is the manager improving their sales skills?
- Do employees know the product and sales methodology well enough?
For example, they help you answer questions like:
- What should we do to increase the average check?
- Why are the top managers selling better — and how can we replicate that?
- Is the manager improving their sales skills?
- Do employees know the product and sales methodology well enough?
The report clearly shows that one manager is struggling with offering additional products — and immediate action is needed.
Calculate the best pricing plan for your business
The longer your subscription period, the more cost-effective speech analytics becomes
monthly average
500 500000
1 50
1 30
3 months Savings: 0 ₸ (10%)
Calculation results
Cost
for one month
for one month
Cost
for the entire period
for the entire period
Integration with any
telephony/CRM
telephony/CRM
Free
Request for consultation
Leave a request and we will contact you as soon as possible.
Frequently Asked Questions
We recommend starting with 20–30% of your total call volume, as the first month is used to configure and fine-tune the analytics for error-free and effective analysis of key call types (1–2 scenarios). Keep in mind that calls can be analyzed from specific pipelines and CRM stages, which reduces the number of analyzed calls while increasing the value of insights — since the focus is on the most critical stages. Over time, you can expand the coverage to include all funnels and stages to capture 100% of communications and call types.
Our product is not a magic wand or a fully autonomous AI. It’s a set of complex engineering solutions powered by artificial intelligence, designed to deliver truly valuable business insights. To get real results, it requires work from our specialists and your involvement as a manager. We analyze your scripts, offer the best solutions, and test different scenarios — both manually and automatically. Typically, it takes about a week per scenario. But afterward, you’ll have a fully functional tool for improving customer service quality.
At the moment, we support only Russian, Kazakh, and English.
Tell us about your needs — we’ll select the best tools for you.
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